You can pay in US Dollars, Canadian Dollars or Euros by debit and credit card (Mastercard, Visa, Maestro, Amex). You can also pay with PayPal, Amazon Pay and Shop Pay. 

Currently, I ship to the United States (USPS), Canada (Canada Post), and the Euro Zone (La Poste & local postal sevrices). 

And just to confirm, I ship to France. For Paris, I'm even taking care of the deliveries myself ;) 

Soon I'll ship to new countries, until then, you can still email me at  bonjour@french-address.com, and I'll find a way to ship your order in your country ;)

French Address is a French company based in Paris. This is why custom and import tax may apply. They are not included in the price of the items neither in the shipping costs, and they must be paid directly by you. They depend on the type of items you bought and their value.

For the United States, no duties are due for orders below $800 USD.

First step, I prepare your order and ship it in maximum 2 business days.

Then, the shipping process takes from 3 to 6 business days for the USA & Canada, and from 2 to 4 business days for the Euro zone. 

Kindly note that some custom procedures may impact the shipping time. I fully respect the custom procedures and documents, but special request can apply at any time and may affect the delay.

You'll receive by email the tracking number of your order. You'll be able to see your order shipment status until its delivery.

In case of any question, you can chat with me or email me at bonjour@french-address.com

French Address is a small business, I do my best to offer you attractive express shipping rates. For the USA and Canada, the shipping cost is $6.99 USD per order and for the Euro Zone the shipping cost is $4.99 USD.

I offer free shipping for orders from $70 USD. 

You have the right of cancellation for 14 calendar days starting from the order delivery date.

I'll do my best to make it easy for you. Write an email at bonjour@french-address.com, I'll create the return label so you can ship the product(s) back to France. You'll have 8 calendar days to ship the products, starting from the date I email you the label. Kindly note that the product(s) must be returned in original condition without having used it, with the original packaging(s) and the original label(s) attached. In the case where the original packaging of the product is missing or where the product has been damaged, except for a proven damage done by the carrier, I reserve the right to refuse the refund or to reduce the amount of the refund. 

Cost of the return: French Address is a small business so I cannot offer free returns (I keep negotiating with the carriers). The cost of the return is 6.99 USD for the USA & Canada and 4.99 USD for the Euro zone. It will be decreased from the value of the refund. Note that the initial cost of the shipping cannot be refunded. 

For more details regarding the return process, please refer to the General Terms and Conditions of Sale and Use.

Various secured methods of payments are available. 

For credit and debit cards, the security of the payment is entrusted by Shopify by encryption of the bank details through the SSL protocol. At no point, your bank details pass through French Address.

You can also pay by the secure method PayPal.