FAQ

Bonjour, I'm Mathilde, welcome to my French lifestyle boutique. With French Address I share French finds I discover all over France during my travels: romantic & refined pieces made by passionate brands & artisans. Bring the French touch into your everyday life with French Address home decor & accessories.

French Address is a short selection of products: no never ending scroll down, in a flash you will find your favorite, the unique piece that will fit perfectly to your home decor or be the ideal gift for a loved one.

Only high end and luxury products made in France: take time to discover the unique story of the product and his creator. French Address honours creators, sharing their know-how and story. 

Attention to details is so important for me. From the selection of the creators and products to the preparation of your order, I will take great care. And sometimes, I will add a surprise to your order ;)

Subscribe to the newsletter for exclusive first access to the new collections or follow me on Instagram.

You can pay in US Dollars by debit and credit card Mastercard, Visa, Maestro Amex. You can also pay with Paypal, Apple Pay and Amazon Pay. 

Please note that if your bank account in not in US Dollars, some transaction fee may apply and be charged by your bank.

If you wish to pay in Euros, contact me by Chat or at bonjour@french-address.com so I can assist you on this. 

Currently I ship to United States, Canada, Australia and New Zealand. 

Soon I will ship to new countries! Until then, you can still send me an email to bonjour@french-address.com and I will find a way to ship your order in your country ;)

For Paris visitors, I deliver for free to any address in Paris and surroundings (Versailles, Vincennes, Saint Germain en Laye...), including hotels and B&Bs. 

French Adress is a French company based in Paris. This is why custom and import tax may apply. They are not included in the price of the items neither in the shipping costs and they must be paid directly by you. They depend on the type of items you bought and their value. Import duties, taxes or other customs-related charges are collected by DHL, our carrier, upon delivery. DHL will contact you in case your country applies custom and import tax. 

For United States, no duties are due for orders until $800.

I know that you will be impatient to receive your products so I chose one of the best shipping carrier so you can have them in express.

First step, at French Address, I prepare your order in maximum 2 business days (I do it same day most of the time!).

United States & Canada: I work with the international carrier DHL for express shipping; they estimate the shipping in 2 to 5 business days.

Australia & New Zealand: I work with the international carrier DHL for express shipping; they estimate the shipping in 3 to 5 business days. 

Please note that some custom procedures may impact the shipping time. I fully respect the custom procedures and documents, but special request can apply at any time and may affect the delay.

For Paris visitors, there is same day free delivery for orders confirmed before 6 pm (Paris time) to any address in Paris and surroundings (Versailles, Vincennes, Saint Germain en Laye...), including hotels and B&Bs. 

 

I will send you the tracking link by email just after I deliver your order to DHL. You will be able to see your order shipment status until its delivery.

In case of any question, you can chat with me or send an email to bonjour@french-address.com

French Address is a small business, I do my best to offer you attractive express shipping rates. For USA and Canada, the shipping cost is $6.99 per order and for Australia and New Zealand, the shipping cost is $9.99 per order.

For Paris visitors, there is free shipping to any address in Paris and surroundings (Versailles, Vincennes, Saint Germain en Laye...).

I am a consumer too, so I know and understand that sometimes we prefer to return a product. I will do our best to make it easy for you. You have the right of cancellation for 14 calendar days starting from the order delivery date.

Write an email at bonjour@french-address.com, I will generate the DHL label so you can ship the product(s) back to France. You will have 8 calendar days to ship the products, starting from the date we email you the label. Please note that the product(s) must be returned in original condition without having used it, with the original packaging(s) and the original label(s) attached. In the case where the original packaging of the product is missing or where the product has been damaged, except for a proven damage done by the carrier, I reserve the right to refuse the refund or to reduce the amount of the refund. This is why I will refund you once we have received the product(s).

Cost of return: French Address is a small business so for the moment I cannot offer free returns (I keep negotiating!). I apply the same return cost as for the initial shipping. I will decrease this cost from the refund BUT at the same time I will credit this value in a voucher for a new order at French Address.

For more details regarding the return process, please see the General Terms and Conditions of Sale and Use.

Various secured methods of payments are available, including payments by credit cards and debit cards, notably Visa, American Express and Mastercard. The security of the payment is entrusted by Mollie, PCI DSS Level 1 payment provider, by encryption of the bank details through the SSL protocol. At no point you bank details pass through French Address.

You can also pay by Paypal, Apple Pay and Amazon Pay.